Privacy Policy

At TriageOps, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website.

1. Information We Collect

Information You Provide

• Contact Information: When you book a discovery call through Calendly or email us, we collect your name, email address, company information, and any details you share about your needs.
• Communication Data: Records of your correspondence with us via email or other channels.

Automatically Collected Information

• Analytics Data: We use Google Analytics to collect information about how visitors use our site, including pages visited, time spent, browser type, device information, and referral sources.
• Cookies: We use cookies to enhance your experience and analyze site traffic. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and schedule discovery calls
• Provide information about our AI implementation consulting services
• Improve our website and understand how visitors interact with our content
• Analyze the effectiveness of our marketing and content strategy
• Comply with legal obligations and protect our rights

3. Third-Party Services

We use the following third-party services that may collect information:

• Google Analytics: Tracks website usage and visitor behavior. Google Privacy Policy
• Calendly: Powers our scheduling system for discovery calls. Calendly Privacy Policy
• Netlify: Hosts our website and may collect basic server logs. Netlify Privacy Policy

4. Data Security

We implement industry-standard security measures to protect your information, including:

• HTTPS encryption for all data transmission
• Secure hosting infrastructure with Netlify
• Regular security reviews and updates
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct any inaccurate information
• Deletion: Request that we delete your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Cookie Control: Manage cookie preferences through your browser settings

To exercise these rights, please contact us using the information below.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Analytics data is retained according to Google Analytics default settings (14 months for user-level data).

7. International Data Transfers

Your information may be transferred to and processed in the United States and other countries where our service providers operate. By using our website, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

8. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by updating the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

10. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (Note: We do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• Right to access, rectification, erasure, and data portability
• Right to restrict or object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

Our legal basis for processing your data includes: consent (for cookies and analytics), legitimate interests (for improving our services), and contractual necessity (for providing requested services).

This Privacy Policy is designed to be transparent and comprehensive. If you have any questions or concerns about how we handle your data, please don't hesitate to reach out.